After moving from Chicago, Illinois, we established Kahler Consulting Group as a small business consulting firm in October of 2001 in Portland, Oregon. We have been building seminars and training programs because of our passion and skill for creating powerful learning environments and facilitating breakthrough discoveries for groups and individuals. During that time, we published an inspiring and practical guide and workbook, called Bring Your Business into Focus, which is still in demand today. We have helped dozens of clients directly and hundreds more through speaking and training in large groups. Our clients have tripled and quadrupled sales within months, and they report higher customer satisfaction and loyalty.

We joined the National Speakers Association at the professional level in April of 2003. Near that time, we were encouraged to contribute one of Bobbi Kahler’s signature stories to a new book, Masters of Success, a best-seller published by Entrepreneur Press. In that book, Kahler details the experience of overcoming catastrophic speech problems to become a professional speaker and consultant. She has contributed to another book, Conversations on Customer Service and Sales, released by Insight Publishing in late 2004.

Kahler Consulting Group has emerged as the preeminent firm to devise and implement customer-focused, performance-driven strategy in sales, account management and customer service for firms in financial services, insurance, high technology and healthcare. We help our clients grow through their existing customers.

We are The Customer Advocate Company™

What We’re Known For

• We create breakthrough discovery, motivation, commitment and performance for management, teams and individuals.
• We deliver practical answers that produce immediate impact.
• We connect people to themselves so they understand how important they are to their team and their customers.
• We connect people to people who can help them realize their potential.
• We guide people to make a dramatic, valuable difference for their customers, colleagues and company.

Results We Get

• We increase customer retention and loyalty
• We increase customer growth
• We find new sources of sales and marketing opportunities
• We increase teamwork, motivation and performance
• We increase employee retention and loyalty
• We increase team focus and impact
• We increase alignment of goals and motivation to achieve
• We increase pride, power, confidence, commitment, excitement, enthusiasm, and energy of teams.

Why We’re Here

• 80% of customers who leave one vendor for another, report that they were satisfied with their previous vendor.
• It costs six times more to acquire a new client than to keep an existing one.
• A highly satisfied client is 42% more likely to be loyal than a merely satisfied client.
• Innovation and imitation happen so fast that differentiation by features and functions is not sustainable.
• Customers are having a hard time differentiating the value of the products and services they purchase.
• Technology and automation have not improved customer relationships.
• Companies often mistake customer apathy and lock-in for customer loyalty.
• Your competitors have their eyes on your customers…your best customers!

Background

Industries we have served in the past

• Financial Services
• Insurance
• High Tech/Software
• Retail
• Healthcare
• Legal
• Other Professional Services
• Manufacturing

Experience Areas

This is a list of the responsibilities we have held in various organizations, large and small. What this means for our clients is a keen awareness of many, many potential challenges (and solutions!) to your organizational change endeavors.

If you have questions or comments, please contact us. We return most emails the same day.